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SHIPPING POLICY

Shipping Policy - the basics

1. Order Processing Time

All orders are processed within 48 hours (excluding weekends and public holidays).

Processing includes:

  • Payment confirmation

  • Order verification

  • Preparation and packaging

  • Quality checks

If we experience a high volume of orders, processing times may be extended.
You will be notified if any significant delay occurs.

 

2. Shipping & Delivery Timeframes

Once processed, orders are handed over to our trusted courier partners.

Delivery usually takes:

  • 1–4 business days for major cities

  • 3–7 business days for outlying or rural areas

Please note:
Once your order has been shipped, delivery timelines depend on the courier company and may vary.

 

3. Shipping Fees

Shipping fees are calculated at checkout based on your delivery address, package weight, and courier rates.

Any promotional free-shipping offers will be clearly stated on our website or social platforms.

 

4. Tracking Your Order

After your order is shipped, you will receive a tracking number via email or SMS.

This allows you to track your parcel directly on the courier’s website.

If you do not receive your tracking information within 72 hours of ordering, please contact us.

 

5. Shipping Delays

Luxe Krown Co is not responsible for delays caused by:

  • Courier backlogs

  • Weather conditions

  • Strikes, protests & road closures

  • High seasonal demand

  • Incorrect delivery details provided by the customer

  • Any unforeseen circumstances beyond our control

Once the package has been handed to the courier, delays are out of our hands.

 

6. Incorrect Shipping Information

It is the customer’s responsibility to provide correct and complete delivery details.

Luxe Krown Co is not liable for:

  • Parcels delivered to the wrong address due to incorrect information

  • Delays caused by missing or incomplete information

If a parcel is returned to us due to incorrect information, the customer is responsible for paying the reshipping fee.

 

7. Lost, Missing, or Damaged Parcels

If your parcel is lost or significantly delayed, we will assist in opening an investigation with the courier.

For damaged parcels:

  • Please contact us within 48 hours of receiving your order

  • Include clear photos of the packaging and the item

We will assist with a courier claim and provide a solution depending on the outcome (replacement or store credit, depending on our Returns Policy)

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