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PRIVACY POLICY

Privacy Policy - the basics

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Provided directly by you when placing an order, creating an account, or contacting us. This includes:

  • Full name

  • Phone number

  • Email address

  • Shipping & billing address

  • Payment information (processed securely via third-party providers)

  • Order details & purchase history

1.2 Automatically Collected Information

When you browse our website, certain information may be collected automatically, such as:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on site

  • Cookies and tracking data

1.3 Social Media Information

If you interact with us through Instagram, Facebook, TikTok, or other platforms, we may receive basic profile information depending on your settings.

 

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide order updates, shipping notifications, and customer support

  • Improve our website, products, and overall user experience

  • Prevent fraud and enhance security

  • Send marketing messages (only if you opt in)

  • Manage your account and purchase history

  • Respond to inquiries and feedback

We do not sell your personal information to third parties.

 

3. How We Protect Your Information

We use industry-standard security measures to protect your data, including:

  • Encrypted payment processing

  • Secure servers

  • Restricted staff access

  • Regular monitoring for vulnerabilities

While we take strong precautions, no method of online transmission is 100% secure.

 

4. Sharing Your Information

We may share your information with trusted third parties only when necessary, such as:

  • Payment processors (e.g., PayFast, PayPal, Yoco, etc.)

  • Courier & delivery partners

  • Email & SMS communication platforms

  • Website hosting and analytics providers

These partners are required to protect your information and use it only to perform their services.

We do not sell, rent, or trade your information to any outside parties.

 

5. Cookies & Tracking Technologies

Our website may use:

  • Cookies

  • Pixels

  • Tracking tools

These help us:

  • Personalize your experience

  • Improve website performance

  • Track analytics

  • Deliver relevant ads

You may disable cookies in your browser settings, but some features may not function correctly.

 

6. Your Rights

You have the right to:

  • Request access to your personal data

  • Update or correct your information

  • Request deletion of your account

  • Withdraw consent from marketing communications

  • Request clarification on how your data is used

To exercise these rights, contact us at:
📧 {{Your Business Email}}

 

7. Data Retention

We retain your information for as long as necessary to:

  • Complete your orders

  • Maintain transaction records

  • Comply with legal obligations

  • Improve customer experience

 

8. Children’s Privacy

Our services are not intended for children under 16.
We do not knowingly collect information from minors.

 

9. Third-Party Links

Our website may contain links to other sites.
We are not responsible for their privacy practices or content. Please review their policies before providing any information.

 

10. Changes to This Policy

We may update this Privacy Policy at any time.
Changes will be posted on this page with the updated date.
Continued use of our website means you accept the new terms.

 

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

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